Privacy policy
Privacy Policy
Last Updated: April 2026
1. Controller
Rollator Experts
c/o Balzer, Petersen & von Hirschhausen GbR
Kolonnenstraße 8
10827 Berlin
Germany
Represented by the partners:
Caspar von Hirschhausen, Tim Petersen, Leonard Balzer
Phone: +49 30 233 27 811
E Mail: info@rollatorexperten.de
2. Processing of Personal Data
We process personal data in accordance with the General Data Protection Regulation (GDPR). Which data is processed depends on how you use our website.
a. Visiting the Website
When accessing our website, Shopify as our hosting provider automatically processes the following data:
IP address
Browser type and version
Device used
Date and time of access
Referrer URL
Access status
Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest in a stable and secure website)
b. Customer Account
If you create a customer account, we process the following data:
Name
Address
E Mail address
Order history
Login data
Legal basis: Art. 6 para. 1 lit. b GDPR
c. Orders and Payment Processing
To process orders, we process the following data:
Name
Shipping address
Billing address
E Mail address
Phone number
Payment information
Transaction details
Payment providers may include:
PayPal
Shopify Payments
Klarna
Bank transfer
Legal basis: Art. 6 para. 1 lit. b GDPR
d. Shipping
For delivery purposes, we share data with shipping service providers:
DHL
DPD
Hermes
UPS
GLS
Transferred data includes:
Name
Shipping address
Optional E Mail address for shipment tracking
Legal basis: Art. 6 para. 1 lit. b GDPR
e. On Site Assembly Service
If you book our optional assembly service, we additionally process:
Name
Address
Phone number
Appointment information
This data is shared with our service partners to perform the assembly service.
Legal basis: Art. 6 para. 1 lit. b GDPR
f. Contact Requests
If you contact us via E Mail or phone, we process your information to handle your request.
Legal basis: Art. 6 para. 1 lit. b GDPR
3. Tracking and Marketing Tools
We only use tracking and marketing tools with your consent via our cookie banner.
Tools used:
Google Analytics
Google Tag Manager
Meta Pixel
TikTok Pixel
Pinterest Tag
Hotjar
Klaviyo
Legal basis: Art. 6 para. 1 lit. a GDPR
You can withdraw your consent at any time via the cookie banner.
4. Newsletter and Marketing E Mails
We use Klaviyo to send marketing E Mails.
Processed data:
E Mail address
Name
Usage behavior in E Mails
Legal basis: Art. 6 para. 1 lit. a GDPR
You can unsubscribe at any time via the unsubscribe link in every E Mail.
5. Use of Shopify
Our website is based on Shopify. Shopify provides hosting, infrastructure, and security services and processes personal data on our behalf.
Shopify International Ltd.
2nd Floor, 1-2 Victoria Buildings
Haddington Road
Dublin 4, Ireland
Data may be transferred to third countries. Transfers are based on standard contractual clauses.
Further information:
Shopify Privacy Policy
6. Storage Duration
We only store personal data for as long as necessary:
Contract fulfillment
Legal retention obligations (6 to 10 years)
Documentation purposes
7. Your Rights
You have the following rights:
Access
Rectification
Erasure
Restriction of processing
Data portability
Objection
Withdrawal of consent
To exercise your rights, you can contact us at any time:
info@rollatorexperten.de
8. Right to Lodge a Complaint
You have the right to lodge a complaint with a data protection supervisory authority.
Responsible authority for Berlin:
Berlin Commissioner for Data Protection and Freedom of Information
Alt-Moabit 59-61
10555 Berlin
9. International Data Transfers
Transfers to third countries only take place on the basis of appropriate safeguards such as standard contractual clauses or adequacy decisions.
10. Cookies
Our website uses cookies. These are managed via a cookie banner.
Technically necessary cookies
Statistics cookies
Marketing cookies
You can change or withdraw your settings at any time.
11. Changes
We reserve the right to amend this privacy policy. The current version is always available on our website.